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I had purchased a bottle of 'PEPSI COLA' 2 Ltr. I was amazed to find an insect of almost one inch or more inside the sealed bottle. Contacted the PEPSI INDIA Headquarters at Gugaon (Haryana), INDIA, to compalin about it. PEPSI staff on phone were totaly indifferent and I was asked ring one desk and than the other. Finaly with great difficulty I contacted one of the concerned staff member who informed me that the matter will be pased to the 'Quality Assurance Executive'. The person concerned visited my home and inspected the sealed bottle. The visiting executive was himself taken back seeing the insect in the bottle. The Executive left after noting some printed details from the bottle. No action taken and the matter seems to be put in dust bin by the PEPSI officials. I had forwarded an email message giving the same details to the 'PEPSI INTERNATIONAL HEADQUARTERS' USA. They just informed me to contact the India Headquarters at the address mentioned above. The INSECT is in the sealed bottle of 'PEPSI COLA' and the bottle is held by me. PEPSI company authorities do not seems to be bothered. While the matter hangs in the dark, millions of PEPSI COLA and pther PEPSI Brand drinks continue to be consumed all over the world.
"EMAIL CORESSPONDACE WITH allison.detillier@pepsi.com, IS PASTED BELOW."
Date: Tue, 6 Nov 2007 11:14:33 -0800 (PST)
From: "rattan serohi" View Contact Details Add Mobile Alert
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Subject: Re: A Message from Consumer Relations 011431340B
To: allison.detillier@pepsi.com
Dear Mr Allison Detillier,
Thanks for your mail message. However the undersigned had contacted the local PepsiCo office as per the address and the telephone number forwarded by you. Strangely no one seems to be bothered or concerned about the problem. Undersigned asked to contact from one desk to another. Even one of the person Mr Manjit Inder Singh, Quality Assurance Executive PEPSI, VARUN BEVERAGES LIMITED, visited the place and was taken back to see the PEPSI (2 Litre) bottle having a large INSECT (Yellow Wasp) inside the properly sealed bottle. The Executive had no comments and left after noting some details of the bottle. The matter ended there.
No further action has been taken till date. The PEPSI 2 Litre bottle with the insect sealed in it is held by the undersigned and that is the end of it.
PEPSI Company need to take some proper action on this matter which is enough to shake the very confidence of the consumer/customer in this brand of cold drink.
Please help to pass this message to the concerned global authorities and prefer to inform the undersigned what further action be taken by him to proceed in this matter. If no action is taken by the PEPSI Company, the undersigned will have no alternative except to take the matter with Press and TV Media, Legal Course, Consumer Court or any other option deemed fit, in the public/consumer interest, at the risk and cost of PEPSI Company.
Hope matter will draw serious attention of the PEPSI Company.
Thanking you in anticipation.
Lt Col (Rted) Rattan S. Serohi
1403, Sector - 37
NOIDA - 201 303, INDIA
Ph: 91 - 0120 - 2432128
Cell Phone: (New Delhi) 9811083575
allison.detillier@pepsi.com wrote:
A Message from Consumer Relations 011431340B
Dear Rattan,
Thank you for taking the time to contact us here at the Pepsi-Cola Company.
To further pursue your request, we would recommend that you contact the local PepsiCo office at:
PepsiCo International
INDIA
3-B DLF Corporate Park, S Block Qutab Enclave Phase III,
Gurgaon 122002, Haryana, India
Telephone: 91-124-2355880
Thanks again for contacting us. Your interest in our company and our products is greatly appreciated.
Allison Detillier
Consumer Relations Representative
allison.detillier@pepsi.com
011431340B
Sir the Subject Heading gives totally false reflections i.e. QUOTE " If Pepsi is not available in India, I would go to US and drink it. 'NOW JUST BELOW IT THE PARA STARTS WITH THE NAME OF LT COL RATTAN S. SEROHI'" UNQUOTE. Actully my comments are below Sharuk's comments and this particular views are of Shahrik Kahn. These bollywwod acters can talk any thing for little money. READER PLEASE DO NOT TAKE IT AS MY COMMENTS.
dear sir
i am serchinh a better job for belonging my status but not success sir would you have any kinds of vacant post then please remember me as soon as possible
with your best regards
sudha kafle
dear sir
i am serchinh a better job for belonging my status but not success sir would you have any kinds of vacant post then please remember me as soon as possible
with your best regards
sudha kafle
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What a pity....Since he is the brand ambassador HE GOTTA TELL LIKE THIS ?
Huh - Ridiculous
Posted by: Karthikeyan | August 10, 2006 4:41 AM | Permalink to Comment