All of a sudden, today I can see the phrase ‘a sting operation’ in many reports in Internet about the Channel 4 documentary about the breach of security in Indian call centers. I visited the Channel 4 website and found this about The Data Theft Scandal:
“In a 12-month undercover investigation, Turton infiltrates criminal networks which trade British consumers' bank and other confidential information for huge profits in India, the world's new call centre capital.
Uncovering the methods used to thieve confidential data ranging from credit card numbers to passport details, Turton exposes the alarming security failures in a number of commercial call centres which allow detailed financial data on individuals to be gathered and sold on with ease. She discovers shocking data protection breaches and a new phenomenon known as 'data farming' – the unauthorised 'harvesting' of personal data to be sold on or exchanged for profit.”
The documentary has not been broadcast yet and that is why it is difficult for me to affirm or deny about the accuracy of the allegations put forward here. However, these are serious accusations: no doubt about that. I wish that Indian government and NASSCOM both try to address the issues raised by the Channel 4 documentary.
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